CUSTOMER DATA SPECIALIST

Location: SOUTHAMPTON
Salary: Negotiable
Reference : 20723
Permanent

Our client is a global shipping company who are currently looking for a Customer Data Specialist to join them in Southampton. As the  Customer Data Specialist you will be responsible for controlling and maintaining self-billing, electronic and specialist invoicing processes, data and process auditing, analysis of financial data and A&R monitoring control and follow up.

 

Responsibilities:

  • Be the main contact for self-billing and electronic invoicing requirements

  • Validate and process existing self-billing files from various Customers

  • Manage specialist and electronic invoicing processes

  • Maintain Invoice data tables in GEMS

  • Management of GEMS mapping tables, main point of contact

  • Monitor EDIs linked to invoicing and resolve issues quickly

  • SAGA vs Coda processing, including discrepancy resolution

  • A&R monitoring, follow up and reporting

  • Customer and Internal report management, generation and processing

  • Data management and processing

  • Assist in the analysis and resolution of financial discrepancies with voyage closing

  • Carry out audits within Ocean & Finance systems in conjunction with Ocean Finance

  • Identify improvement areas and action plans based on audits

  • Be a link between Documentation and Finance

  • Identify and drive process improvements in relation to accounts receivable processes / payment matching including reporting requirements, system enhancements, robotic automation, EDI improvements and/or simplifications

 

Accountability:

  • Ensuring SBI, e-billing and specialist Invoicing solutions work efficiently and are processed promptly

  • Payment matching assistance and clarification to support timely matching of receivables

  • Improvement of data quality and accuracy

  • Delivering on Invoicing deadlines

  • Delivering on Documentation KPI’s – WW Ocean internal KPI’s as well as those KPI’s contractually agreed with customers

  • Ensuring Legal compliance within the invoicing activities

  • Customer satisfaction

  • Authority to respond to our customer’s requests within areas of responsibility

  • Authority to sign according to the delegation of authority policy

 

Qualifications/Experience:

  • Strong knowledge of Ocean applications and processes for both WW Ocean and Eukor

  • Finance background and understanding of AR process for WW Ocean and Eukor is an advantage

  • Advanced skills in numeracy, data analysis and problem solving

  • Understanding of EDI and GEMS is an advantage

  • International shipping & local authority regulations knowledge is an advantage

  • MS Office - Word and Excel to an advanced level and a working knowledge of PowerPoint

  • Ability to identify and understand customer requirements

  • Good English language skills

  • Ability to provide full, clear and timely information, both verbally and in writing

  • Good prioritisation skills in order to manage a complex workload and meet required deadlines

  • Ability to work across various teams and time zones

  • Focus on quality and attention to detail

  • Good problem-solving skills

  • Achieve results and meet targets

  • Ability to work effectively under pressure adhering to strict timelines

  • Ability to understand, accept and enjoy cultural differences

 

 

Benefits:

  • Competitive package

  • 33 days holiday

  • 37.5 hours per week (8am-4.30pm