Before joining Blueprint Recruitment Solutions, Rebecca was taking calls from people who needed an out-of-hours doctor, vet or dentist. Today, as Director of Service Delivery, speaking to people remains her favourite part of the job.

Her career began without a firm plan to enter recruitment. What followed was an opportunity to learn within a small team, build lasting candidate relationships and help others develop careers of their own.

As part of our 20 for 20 series, Rebecca reflects on finding her way into the industry, the importance of Blueprint’s reputation and why seeing colleagues achieve their personal ambitions means so much to her.

Finding her way into recruitment

While at university, Rebecca worked part-time for a pager company. She handled incoming calls, often from people facing an emergency, and passed messages to the professionals they needed to reach.

It was a colleague from that job who first introduced her to recruitment. Having recently graduated and entered the industry himself, he explained what the work involved and the attributes that could help someone succeed.

“I saw Blueprint’s advert and it was the only one I applied to in the end!”

That application brought her into a small business where she would learn directly from the people building it.

Learning by listening

Rebecca remembers arriving at Blueprint and feeling surrounded by people with a wealth of knowledge about the market and the recruitment world.

Her response was to listen.

She paid close attention to Mark’s calls, then used what she heard to help guide her own conversations. It gave her a practical starting point while she developed her understanding of the role and the market.

“It helped to make me sound like I knew what I was talking about long before I did”

It is a candid collection of an unfamiliar job becoming more manageable through observation and practice. Before she had the knowledge that experience would bring, she had colleagues she could learn from.

A reputation built through conversations

As Rebecca developed in recruitment, the part she enjoyed most became clear; talking to people.

That enjoyment helped her form strong relationships with candidates. It also shaped the standard she wanted those conversations to meet.

“Our reputation has always been the most important thing to me.”

For Rebecca, that means paying attention to how someone feels after speaking with her. She has always wanted candidates to leave a conversation feeling they have had a positive experience.

That principle is central to the way she describes her work as Director of Service Delivery. Blueprint’s reputation depends on the experience people have with the team, and every conversation contributes to that impression.

Seeing ambition become reality

When asked what make her proudest, Rebecca turns to the people within Blueprint and the lives she has watched them build.

Through interviewing prospective colleagues, she has heard many describe what they hope a successful career will make possible. Often, their ambitions are familiar: buying a home, upgrading a car, getting married or starting a family.

Over time, she has seen those plans become reality.

“I’m proud of the people we have and the lives that I get the privilege of seeing them build outside of work due to their success in work.”

Being involved at the interview stage makes that progression particularly meaningful. She gets to remember what someone hoped to achieve when they joined, then see the difference their success makes beyond the office.

Preserving the connection as Blueprint grows

Rebecca’s hopes for Blueprint’s future centre on retaining the closeness she values today.

“One of the main things that I love about Blueprint is the family feel that we have here.”

As the business continues to grow, she wants that connection to remain intact.

It is a priority that runs through her story: learning by listening to colleagues, taking care over candidate conversations and knowing the personal ambitions behind someone’s career. For Rebecca, those relationships are an essential part of what makes Blueprint a business she is proud to help lead.